Changelog on Cunnekt

This document describes updates on the Cunnekt platform and other relevant Channel (WhatsApp, SMS, RCS) Updates which affect our end customers.

AI Add-On for Chatbot

live on 29th July 2026

Moving away from previous Custom bespoke AI Integration, we have now launched AI Add-On which you can purchase with your existing or new subscription to integrate AI in your Cunnekt Chatbot Builder. Supports native platform actions, knowledgebase retrieval, and web search.

Platform Actions in Chatbot

live on 9th July 2026

Added platform actions node inside Chatbot builder. Using this, customers can allow native tasks like assign team member, change conversation label, update contact attributes, add contact tag, & change contact/lead funnel stage.

Updated Onboarding Process

live on 9th June 2026

You can now add more WhatsApp channels to your account directly from the Dashboard. Please note, this is available in select plans only.

WhatsApp Calling API Endpoints

live on 9th May 2026

You can now use our API Endpoints to manage WhatsApp call via third party integration. Supports both incoming and outgoing calls. Please check documentation to understand limitations.